HOSTING

 

RESELLER

HELP

 

Company

Why should I resell your services?
A. As our reseller, we help you establish and build your own brand name on the Internet, giving you total control over the features, pricing and packaging of all the value-added plans/packages that you can offer your customers. You are able to setup your own Internet business without having to make huge investments in infrastructure / servers. The web hosting market is extremely profitable even with the current unstable economy.
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Do you offer technical support for my clients?
A. No you must provide direct support to your clients, we remain anonymously in the background. However if you have a question or issue you need help with you can contact support directly and we will be happy to help.
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How do I add or delete features on my client's domains?
A. As our reseller we provide you total control over all your resold accounts. You will be given access to the Reseller Control Center, where you will find numerous online forms to add or delete features on any of your resold accounts.
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You offer reseller accounts with unlimited domains? What does that mean?
A: It means that as long as you stay within the bandwidth/space limits, you can host all the domains you want. This offers flexibility to resellers and maximizes profits.
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Will you ever contact my clients?
No, at no point will we contact any of your clients. We bill you directly for all services and do not contact your clients at any point.
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What is data transfer?
 Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. All reputable hosting companies must impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service. To summarize, exceeding your data transfer allowance is good news as it means you have a very busy and thus profitable web site!
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Can I upgrade my reseller plan at any time? What is the price to upgrade?
 Yes you can upgrade your reseller account at any time for the difference in the price of plans.
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What are the name servers that my client use?
Our name servers are based under the domain "secureanonymous.com" (please note the domain secureanonumous.com does not exist so your customers will not know about us).

Or you can buy your own name servers for $49.99 per year and your customers can use:

ns1.yourdomain.com
ns2.yourdomain.com

as their domain servers.

What is the difference between a shared IP address and a unique IP address?
A shared IP address is the IP address of the entire server so it is not unique to your site. A unique IP address will allow you to access your site via a number (for example: http://123.456.78.910 will point to the same place as http://www.yourdomain.com).
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I would like to register a domain name from you for use under my reseller account, how do I do this?
 Check Register.com and if it is available we will book it for you
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With my reseller control panel can I create accounts in real time?
Yes you can create accounts in real time via your reseller control panel with no intervention from us.
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As a reseller am I able to have my own resellers?
 With your reseller account only one reseller control panel is included, so unless you decide to give someone else access to your reseller control panel (they would be using the same username and password as you) then only you will have the ability to create hosting accounts.
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Can I share my reseller account with someone, meaning we would both have the reseller login and password so we would both be able to create accounts, and we would split the costs?
Yes you could do this. However, you would both need to share the same username and password.
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