What
are
your
Name
Servers
(DNS
information)?
A.
In
order
to
transfer
your
domain
name
onto
our
service
you
must
contact
the
your
domain
registrar
and
ask
them
to
change
the
nameservers
for
your
domain
as
follows,
if
you
registered
your
domain
with
us
we
will
do
this
for
you:
Our Domain Name Servers are
Primary
Name:
NS1.SECUREANONYMOUS.COM
Primary
IP
Address:
67.19.170.226
Secondary
Name:
NS2.SECUREANONYMOUS.COM
Secondary
IP
Address:
67.19.170.227
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How
do I
update
my
domains
Name
Servers
so I
can
access
my
page
at
http://www.mydomain.com?
A.
To
update
your
domains
name
servers
you
will
need
to
contact
your
domains
registrar
(the
place
where
you
registered
your
domain).
There
should
be a
place
where
you
can
login
and
manage
your
domain,
if
not
simply
email
your
domains
registrar
and
tell
them
you
would
like
to
update
your
domains
DNS
information.
If
you
registered
your
domain
through
us,
we
will
update
your
DNS
information
for
you.
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When
I
try
to
go
to
my
page
I
get
a
place
holder
page,
what
should
I
do?
A.
This
means
that
your
domains
DNS
information
has
been
transfer
to
our
servers,
but
you
still
need
to
upload
an "index.html"
(or
index.php,
index.htm
etc.).
You
need
to
upload
your
index
file
to
the
"WWW"
folder
on
our
serverby
login
via
FTP
software
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When
I
try
to
go
to
my
domain
I
receive
a
"Page
Not
Found"
error,
what
is
wrong?
A.
If
you
receive
a
"Page
Not
Found"
error
this
could
mean
several
things.
One
possible
reason
is
you
have
not
changed
your
domains
name
servers
contact
the
place
where
you
registered
your
domain
to
do
so.
Or
if
you
have
already
changed
your
DNS
information
then
they
are
most
likely
still
being
transferred
(it
takes
24-48
hours
for
your
domains
DNS
information
to
be
updated).
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I
just
purchased
a
hosting
account
and
when
I
tried
to
login
using
the
username
and
password
listed
in
my
setup
email
it
wouldn't
accept
my
login/password,
what
is
wrong?
A.
As
it
says
in
the
email
with
your
set
up
information
accounts
can
take
up
to
48
hours
to
become
active.
If
you
just
signed
up
your
account
is
still
pending
for
setup
and
will
be
set
up
as
soon
as
possible.
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I
registered
my
domain
through
you,
how
long
before
I
can
see
my
page
at
http://www.mydomain.com?
A.
Domain
registration
and
DNS
information
transfer
normally
takes
24-48
hours.
Please
only
contact
us
if
after
72
hours
you
are
still
having
problems
accessing
your
site
at
http://www.yourdomain.com.
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When
I
try
to
send
mail
to
address@mydomain.com
it
returns
an
error
what
should
I
do?
A.
There
could
be
several
reason
for
this
problem.
Your
domain
may
not
have
been
transferred
yet
(be
sure
you
have
already
updated
your
name
servers
and
it
has
been
24-48
hours).
Also
make
sure
you
have
set
up
your
email
account
through
your
control
panel.
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How
do I
check
my
domains
email?
A.
To
check
your
mail
you
need
to
use
a
POP3
email
client
such
as
Microsoft
Outlook.
or
you
can
check
your
Email
by
this
Instruction
Login
into
:
http://yourdomain.com:2095
Username:
you@yourdoamin.com
(for
example
username:
info@mydomain.com
not
only
info)
Password:
password
given
by
you
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How
do I
upload
my
web
pages
to
my
account?
A.
The
process
by
which
files
are
transferred
to
the
web
server
is
called
FTP
(File
Transport
Protocol).
You
have
unlimited
access
to
your
web
space
via
FTP
24-hours
a
day.
As
such,
you
can
create
and
maintain
your
web
pages
on
your
own
computer
and
upload
files
to
your
web
site
at
your
leisure.
FTP
Software:
To
use
FTP
you
need
a
piece
of
software
installed
on
your
computer
called
an
FTP
client.
We
recommend
WS_FTP
which
can
be
downloaded
for
either
the
PC
or
Mac
from
http://www.wsftp.com/.
Many
popular
web
design
packages
also
come
with
FTP
software
functionality
included.
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