I am currently hosted by another company and already have a domain name, can I have my site hosted by you instead? And how do I change my domain to point to your servers?
Yes you certainly can! After you sign up to point the domain you already own to our servers all you need to do is either email the support staff where you registered your domain (also some domain registrars have a control panel where you can login and change your domains name servers yourself). Simply send them the name servers that are listed in your setup email from us and then your domain will be pointing to our servers in about 24-48 hours (this is the time it takes for name server changes to go through).
(Return To Top)


Where can I view detailed descriptions of your hosting account features?
A. You can find detailed descriptions on our hosting features page.
(Return To Top)

Are all of the hosting features included with all your plans?
A. Yes, hosting features are the same for all plans.
(Return To Top)

How much space can I use for hosting features (such as MySQL databases, CGI-scripts, PHP etc.)?
A. Any space used for hosting features such as MySQL databases, CGI scripts, PHP etc. is deducted from the total disk space you are allotted.
(Return To Top)

How can I see how much disk space and data transfer I have used and have remaining?
A. You can monitor your accounts disk space / data transfer usage through your control panel.onthe top left of Cpanel
(Return To Top)

What if I need a hosting feature not included with your hosting accounts?
A. If you need a hosting feature that is not listed on our hosting features page, we also offer additional hosting features. Additional features are not included with your hosting plan but may be added for the rates found on our additional features page.
(Return To Top)

How do I transfer my domain to your servers?
A. If you already have a domain name registered to transfer your domain to our servers you must update your domains name servers. If you are unsure how to change your name servers please contact your domain registrar (the place where you registered your domain). or just send request to us and we will set it up for you
(Return To Top)

How do I add new email accounts/features or hosting features to my account? How long does it take to set them up?
A. You can add email accounts/features and hosting features via your control panel. Features are added in real time and become active instantly.
(Return To Top)

After I place my order how long does it take to set up my account?
A. Once your order is received your account will normally become active within 6 hours.
(Return To Top)

What is the charge if I exceed the monthly data transfer limit, or the diskspace limit?
A. If you exceed your data transfer / disk space limit your account will be suspended until you upgrade to a plan to covers your accounts usage. You can upgrade for the difference in the price of plans (the cost of the plan you would like to upgrade to minus what you have already paid) It is important for you to monitor your sites data transfer / disk space quota and upgrade before this limit is exceeded to avoid interruption to your service.
(Return To Top)

What is data transfer?
Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. All reputable hosting companies must impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service. You can monitor your data transfer via your control panel.
(Return To Top)

Can I access my site with or without the 'www'?
Yes you can access your site both with or without the 'www'. For example you can access your site at http://yourdomain.com or http://www.yourdomain.com.
(Return To Top)


How much does it cost to upgrade my plan if I decide to upgrade later?
You can upgrade at any time for the difference in cost of plans.
(Return To Top)


What is the difference between a shared IP address and a unique IP address?
A shared IP address is the IP address of the entire server so it is not unique to your site. A unique IP address will allow you to access your site via a number (for example: http://123.456.78.910 will point to the same place as http://www.yourdomain.com).
(Return To Top)